Kentucky Utilities and LG&E is warning customers of a scam involving door-to-door solar panel salespeople.
“We have received numerous calls from concerned customers reporting door-to-door ‘solar installers’ claiming to work for LG&E and KU. Oftentimes, these scammers will use high-pressure sales tactics with the promise of providing ‘free solar panels’ or ‘free energy’ as part of signing up to do business with them,” KU said in a press release.
KU and LG&E do not market or sell residential rooftop solar panels and are not affiliated with residential solar installers.
“Our website has a complete list of our renewable programs and resources to help you determine what is best for you,” the companies said.
As a reminder, LG&E and KU will never:
- Threaten to cut off your service if you do not make an immediate payment
- Make a live or automated call to demand payment
- Send someone to your home to demand payment
- Ask you for a credit card or debit card number or checking account information
- Ask you to pay with a prepaid debit card or gift card
“If someone claiming to be from LG&E and KU ever calls you (and the caller ID could even say it’s us) demanding immediate payment, hang up … it’s a scam,” according to the companies. “If someone comes to your door claiming to be from LG&E and KU, ask to see the person’s company-issued employee or contractor identification card. An authentic identification card will show our company logo, the employee’s name and color photograph on the front.”
To easily check the status of one’s account, here are a few options:
- Use our free mobile app. (Download it using the QR code in this newsletter or by searching “LG&E KU ODP” in app stores.)
- Sign into your online account (My Account). If you do not have an online account, quickly create one at lge-ku.com.
- Call our automated phone system and press 1-2-1.
If you ever suspect you’ve been scammed or were targeted by a scammer, call the police and then let us know by filling out the form at lge-ku.com/report/scam.
Visit lge-ku.com/safety/scams for more information.
By Ken Howlett, News Director
Contact Ken at ken@k105.com
